Creating and sharing knowledge for telecommunications

Project: Multilingual Virtual Agents for Customer Service

Acronym: MAIA
File: Cartaz-A3-FEDER-MAIA.pdf
Main Objective:
Create multilingual virtual agent assistants for customer service by combining new natural language processing and machine learning techniques for machine translation and dialogue applications.
Region of Intervention: Lisbon
Reference: 045909
Funding: P2020
Start Date: 01-07-2020
End Date: 01-07-2023
Team: André Filipe Torres Martins, Mario Alexandre Teles de Figueiredo, Nuno Miguel Guerreiro, Taisiya Glushkova, António Farinhas, Patrick Santos Fernandes
Groups: Pattern and Image Analysis – Lx
Partners: Carnegie Mellon University, INESC-ID, Unbabel
Local Coordinator: André Filipe Torres Martins
Associated Publications