@ARTICLE {30080,
author={S. Moro and R.J. Lopes and J. Esmerado and M.  Botelho},
doi={10.1016/j.jretconser.2020.102193},
journal={Journal of Retailing and Consumer Services},
title={Service quality in airport hotel chains through the lens of online reviewers},
year={2020},
month={September},
volume={56},
number={102193},
pages={102193-102193},
ISSN={0969-6989}
}