@INPROCEEDINGS {15786,
author={L. Matias and RN Nunes and M.  Ferreira and JMM João Mendes-Moreira and J.G. Gama},
doi={0},
booktitle={International Symposium on Methodologies for Intelligent Systems - ISMIS},
title={On Predicting a Call Center's Workload: A Discretization-based Approach},
year={2014},
month={July},
volume={1},
pages={548-553} 
}
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