@INPROCEEDINGS {11306, author={F.N. Neves and S.S. Soares and P.A. Assunção and F. T. Tavares and S. C. Cardeal}, doi={}, booktitle={Conf. on Enterprise Information System - International Workshop on Health and Social Care Information Systems and Technologies - CENTERIS HCIst}, title={Quality evaluation methods to improve enterprise VoIP communications}, year={2011}, month={October}, volume={220, Part 2}, pages={111-119} }Create and download bib file