@INPROCEEDINGS {11306,
author={F.N. Neves and S.S. Soares and P.A. Assunção and F. T. Tavares and S. C. Cardeal},
doi={},
booktitle={Conf. on Enterprise Information System - International Workshop on Health and Social Care Information Systems and Technologies - CENTERIS HCIst},
title={Quality evaluation methods to improve enterprise VoIP communications},
year={2011},
month={October},
volume={220, Part 2},
pages={111-119} 
}