@INPROCEEDINGS {10748,
author={F.N. Neves and S. Pedro and S.S. Soares and P.A. Assunção and F.T. Tavares},
doi={},
booktitle={Conf. on Telecommunications  - ConfTele},
title={Quality model for monitoring QoE in VoIP services},
year={2011},
month={April},
volume={1},
pages={1-4} 
}